Change & Technical Support

by Jen Pennington

Making Changes
How changes to copy and layout are communicated between client and agency has a dramatic impact on the success of the outcome. As with hunting and gathering, changes should be delivered “in bulk” rather than “drips.” We recommend assigning one person in your organization to be the point person and have all communications within your company sent to this person for consolidation. From there, all thoughts, ideas, changes, suggestions, and recommendations can be forwarded to the Project Manager at Rhizome at one time. This facilitates clear communication and ensures all requests for changes are received and responded to in a timely manner.

Technical Support
While we are always supportive of our clients, Rhizome does not officially provide tech support. We are happy, when time and expertise permits, to talk clients through problems, but for large, time-intensive issues, we recommend hiring professional help or researching issues via the Internet.

Category: Working with Rhizome